Return & Exchange
WHEN CAN I MAKE A RETURN?
If something doesn't work out with your purchase, you have a 30-day period from the delivery date to make a return. Please contact us or apply for an exchange or refund. We apologize for the inconvenience, but we will not accept returns made after 30 days.
How can I make a return?
STEP 1: Contact our instagram customer service: rosslovelyclothing(24hrs)
Or emai team: firstname.lastname@example.org
STEP 2: Follow instructions from our team
DO I HAVE TO PAY FOR THE RETURN?
We are glad to provide FREE shipping on your FIRST RETURN for any orders!
Please use the shipping label we provide to make your return, as all other methods will not be refunded. Simply postmark the package and send it within 30 days of the delivery date.
After your first complementary return, all shipping fees for additional returns are your responsibility
CAN I STILL RETURN ITEMS IF THEY ARE WORN, DAMAGED, OR HAVE THE TAGS REMOVED?
We do not accept worn or damaged items that are missing the original tags.
- You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
- The following itemscannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear,swimwear, event and party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We can not offer refund on cosmetics if the hygiene seal has been broken.
- Items with non-returnable marks and free gifts can not be returned.
- FINAL SALEitems cannot be returned or exchanged.
- Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns.
- Please make sure you have not included non-Rosslovelyitem(s) by accident in your return package. We will not be responsible for sending those items back to you.
We do everything in our power to ensure a speedy refund!
- Refunds will be processed within 7 days after we receive your package, and will be issued to the original method of payment.
*Currently, due to COVID restrictions, it is possible to take an additional 3-5 days to process your refund. We appreciate your patience and understanding!
- The original shipping fee and insurance are non-refundable.
NOTE: If there are any issues with your return, please contact Customer Service within 180 days after placing your order